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Passenger satisfaction of public transportation and its sustainable development in Malaysia

Chua, Esther Yu Jie and Chan, Kristal Hwa Ping and Wong, Choi Yen (2020) Passenger satisfaction of public transportation and its sustainable development in Malaysia. Final Year Project, UTAR.

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    Abstract

    The sustainable development is often overlooked by Malaysia whereas in developed countries, public transportation has been their option for a better nation. Since Malaysia are trying to increase their status to developed countries, Malaysia should look into providing a better and comfortable public transportation and create an environment to increase productivity. Therefore, this study is to examine the influence of service quality, timeliness, value of money and environmental attitude towards satisfaction of public transportation. Self-administered questionnaire was distributed through google form targeting people in Greater Kuala Lumpur using the stratified random sampling techniques. 347 response were receive giving a response rate of 99% Multiple Linear Regression were performed using Statistical Package for the Social Sciences (SPSS). The result indicate that service quality, timeliness and value of money have significant influence on passenger satisfaction whereas environmental attitude have insignificant relationship on passenger satisfaction.

    Item Type: Final Year Project / Dissertation / Thesis (Final Year Project)
    Subjects: H Social Sciences > HG Finance
    Divisions: Faculty of Business and Finance > Bachelor of Economics (Hons) Financial Economics
    Depositing User: ML Main Library
    Date Deposited: 08 Mar 2021 19:29
    Last Modified: 08 Mar 2021 19:29
    URI: http://eprints.utar.edu.my/id/eprint/3989

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