Veterinary clinic management system

Leong, Vern Kei (2023) Veterinary clinic management system. Final Year Project, UTAR.

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Abstract

The Veterinary Clinic Management System was a web-based platform aimed at streamlining the business operations of veterinary clinics in Malaysia. Its primary objective was to develop an all-in-one solution that would upgrade the existing clinic management software by adding a pet owner-accessible portal. Despite the availability of numerous veterinary clinic systems in the market, most of them were developed by foreign companies and only for internal staff use. The project's scope included various modules, such as appointment scheduling, a pet owner-accessible portal, customer and pet profile management, medical histories, reminders, knowledge intelligence, admission, invoice, and register modules. The system had two main users: staff and pet owners. As a web-based platform, the project utilized PHP as the primary programming language and Visual Studio Code as the development environment. HTML5, CSS, and Bootstrap were also utilized to develop the system's front-end. To test and develop the system, XAMPP was used to set up a local web server environment. PhpMyAdmin was chosen as the system's database. The project was developed using phased development methodology due to its quick implementation and condensed time frame. The clinic management system was divided into several phases, with each step comprising a small number of modules. This approach allowed for quick and straightforward system development. After the development, the system had two user roles, which were staff and pet owner roles. Staff members could perform registration for the walk-in pet parent, register new pet parent profiles, manage pet parent and pet records, manage medical reports, manage admission reports, book slots, notify pet owners for appointment making, manage appointments, manage medicine, manage pet admissions, and manage invoices. Pet owners could manage their user profiles, pet profiles, make appointments, view medical history, view invoice history, admission reports, and frequency answer questions as a guideline for them when they are having problem in operate the system. Overall, the Veterinary Clinic Management System was a promising solution that addressed the needs of veterinary clinics in Malaysia. By utilizing the latest information technology, the system streamlined business operations, reduced administrative burden, and improved overall efficiency. With the successful development and implementation of the system, veterinary clinics were able to manage their operations more effectively, ultimately leading to improved patient outcomes and customer satisfaction.

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