A community-security technology platform with responder coordination to realize community protection as a utility

Liang, Yit Wen (2024) A community-security technology platform with responder coordination to realize community protection as a utility. Master dissertation/thesis, UTAR.

Preview

PDF Download (7Mb) | Preview

Abstract

This thesis presents a unique Community Security Technology (ComSecuTech) platform, currently deployed in Malaysia, which is first of its kind in ASEAN, that delivers a business model based on “community protection as a utility”. Traditional manpower security faces limitations in addressing evolving threats. ComSecuTech platform designed to complement manpower, integrating advanced technology for comprehensive, efficient, and collaborative community protection. There are four aspects of this technology: digital platform level, operational process level, business model, and ecosystem level, to be discussed. Under the business model “as a utility”, it focuses on features such as “always on 24/7”, “available on demand” and “accessible anywhere”. In operational process level, this model has created the role of “E-responder”, which provides services such as on-demand patrol to both residential and industrial premises to deter loitering, stop attempted break-in, and respond to CCTV alert, etc. In the ecosystem level, the platform provides a horizontal integration with the existing security companies in a zone-based concept Vertically, it also provides API integration to other industries such as properties management, insurance, law enforcement and civil defense. All of the above are supported by a digital platform (CODE7 central control monitoring platform), as an automated central coordinator among the stakeholders, which include customers, responders, security companies, and the verticals. The design of the platform also includes the revenue module, payment systems module, automate security workflow and mobile app UI for the stakeholders. For future research, the project will have future vertical integration to other industries such as insurance and smart city. Create more security roles besides responders, and do data analytics for better crime prevention.

Actions (login required)