Vehicle maintenance and service tracking system

Wong, Zi Heng (2025) Vehicle maintenance and service tracking system. Final Year Project, UTAR.

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Abstract

This report details the development of the Vehicle Maintenance and Service Tracking System (VMTS), designed to address inefficiencies in traditional vehicle service operations in Malaysia. Manual appointment scheduling, paper-based records, and offline communication methods often lead to errors and delays, which negatively impact customer satisfaction. The VMTS is a web-based solution that automates service bookings, digitizes maintenance records, and provides real-time tracking of service progress, ensuring greater accuracy and convenience for both vehicle owners and administrators. A comparison of existing systems, such as those offered by Toyota Malaysia, Proton ProCare, Audi Malaysia, and Mazda Malaysia, reveals common shortcomings such as the lack of real-time updates and limited customer engagement. To overcome these challenges, VMTS integrates key functionalities such as appointment scheduling, predictive maintenance alerts, automated service reminders, live chat support, feedback and rating systems, and an administrator dashboard with interactive data visualizations. The system was developed using a prototyping methodology, allowing for iterative improvements based on user feedback. The system serves two main user groups: vehicle owners, who can book appointments, track service progress, view historical records, and communicate with service providers; and administrators, who manage appointments, user accounts, services, and feedback through a centralized control panel. This approach ensures the system meets the specific needs of both user groups. The areas of study for this project include Vehicle Maintenance Management and Web Application Development

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