Factors influencing the logistics performance: The mediating role of truck driver haulage crisis

Marsyall, Peter and Emmanuel Joe, Stephen Ravi Sankar and Guee, Jayden and Yeoh, Kai Lun (2024) Factors influencing the logistics performance: The mediating role of truck driver haulage crisis. Final Year Project, UTAR.

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Abstract

This research aims at identifying factors affecting the logistics performance of the country of Malaysia with special reference to the truck driver haulage crisis. This research examines several independent factors that could have initiated the shortage of truck drivers; these include aging population of truck drivers, low wages, the process of acquisition of Goods Driver’s License (GDL) and the lack of a standardized working schedule. The following variables are discussed with pertinence to how they worsen the truck driver haulage crisis posited as the central moderator affecting logistics performance in the country. The dependent variable in this research study is logistics performance and it has sub parameters such as delivery time, delivery cost, logistics flexibility and reliability and other similar aspects. By employing a quantitative approach, data were collected from truck drivers from logistics companies and trucking firms operating in key Malaysian ports: Klang, Penang, and Johor. The results suggest that low wages and the centrality of GDL amplifies the severity of the truck driver scarcity affecting logistics performance. Consequently, this research seeks to advance the body of knowledge on the nature and extent of the haulage crisis among truck drivers and provide ideas on the nature of policy changes and industry practises that can help to minimise the effects of shortage on logistics. The paper points out the salience of systematic upgrading of the driver workforce, of easing bureaucratic bearers on hiring, and upward revisions of wages to boost the logistics standing of Malaysian supply chains in the globalizing environment. Keywords: Logistics Performance, Truck Driver Shortages, Malaysia

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