Towards patient-centered care: a mobile app for dynamic feedback and quality assessment in hospital

Lee, Zhe Feng (2025) Towards patient-centered care: a mobile app for dynamic feedback and quality assessment in hospital. Final Year Project, UTAR.

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Abstract

This project presents the development of a new mobile application aimed at enhancing patient-centered care through dynamic feedback and quality assessment in hospital. The healthcare industry now emphasises Patient-Centered Care (PCC), focusing on integrating patient preferences into clinical decisions. This approach replaces traditional, provider-driven models with collaborative, patient-involved care. Traditional hospital feedback mechanisms often lack immediacy and fail to capture real patient needs and perceptions. To address these shortcomings, the proposed application provides a platform for users to provide feedback in real-time, allowing users to promptly communicate their concerns and experiences to hospital staff. The application offers a user-friendly interface and seamless communication to enhance user experience. By leveraging real-time feedback, the application aims to assess and improve the quality of care delivered, ultimately enhancing patient satisfaction and promoting patient-centered care practices in hospital environments. This mobile application enables patients to submit real-time feedback and assess the doctor’s quality, improving their engagement and allowing personalised care. The app also invites public feedback on healthcare facility functionality, cleanliness and services. Additionally, it provides a communication channel for employees to share insights and observations, fostering collaboration and improving patient outcomes. The application will be developed using Android Studio with Java as the programming language. All associated data will be stored in Firebase, enabling users to access and update information in real-time. Additionally, Firebase will be used for Firebase Cloud Messaging (FCM) to push notifications to users. The application features multiple feedback channels, including phone calls, emails and text-based forms to accommodate different user’s preferences. It enables patients to rate doctors and view reviews for transparency. It also provides a channel for employee to give feedback on patient behaviour and care preferences, enhancing communication and service. The area of study for this project includes Mobile Application Development and Database Systems. Keywords associated with this work are Patient-Centered Care, Real-Time Feedback, Mobile Health, Firebase, Android Development, Quality Assessment, Healthcare Communication, User Engagement, Doctor Rating, and Patient Satisfaction.

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