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An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)

Song, Hooi Min (2013) An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry). Master dissertation/thesis, UTAR.

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    Item Type: Final Year Project / Dissertation / Thesis (Master dissertation/thesis)
    Subjects: Q Science > Q Science (General)
    Divisions: Institute of Postgraduate Studies & Research > Faculty of Engineering and Science (FES) - Sg. Long Campus > Master of Information Systems
    Depositing User: PD Library
    Date Deposited: 23 May 2014 14:13
    Last Modified: 21 Oct 2015 15:55
    URI: http://eprints.utar.edu.my/id/eprint/986

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