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The relationship between service quality and customer satisfaction: An empirical study in banking industry

Goh, Phei San and Kow, Wen Yi and Lee, Yew Chong and Loh, Woen Ni and Sam, Kar Hong (2013) The relationship between service quality and customer satisfaction: An empirical study in banking industry. Final Year Project, UTAR.

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    Item Type: Final Year Project / Dissertation / Thesis (Final Year Project)
    Subjects: H Social Sciences > HG Finance
    Divisions: Faculty of Business and Finance > Bachelor of Business Administration (Honours) Banking & Finance
    Depositing User: ML Main Library
    Date Deposited: 18 Apr 2014 12:33
    Last Modified: 18 Apr 2014 12:33
    URI: http://eprints.utar.edu.my/id/eprint/1040

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