Post covid-19 era: the turnover intention of employees in Malaysia’s hospitality industry

Ang, Yi and Choong, Jhiat Yhi and Lee, Chin Cai and Lim, Kai Wen (2022) Post covid-19 era: the turnover intention of employees in Malaysia’s hospitality industry. Final Year Project, UTAR.

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Abstract

The purpose of conducting this research is to study the factors that affect employees’ turnover intention at the hospitality industry in Malaysia. The factors that may have an impact towards the employees’ turnover intention included perceived risk, job stress, job insecurity and compensation. The research was carried out by distributing questionnaires online by using Google form and physically to the respondents from the targeted locations which involves Perak, Pahang, Selangor and Johor. In this research, we have successfully collected a total of 388 responses from the respondents. The data collected from the survey will be processed and analysed by adopting Statistical Package for the Social Sciences (SPSS) version 28 to conduct the pilot study and full study. Moreover, our research also used Multiple Regression Analysis to test the significant relationship between the independent variables (perceived risk, job stress, job insecurity and compensation) and dependent variables (turnover intention). In this research, there are only 2 independent variables (perceived risk and job stress) that are found to be having a significant impact towards the dependent variable (turnover intention). Thus, the detailed results of the research will be further explained in the chapters below.

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