Kee, Kenth (2019) A study on the usage of smartphone applications towards job performance. Master dissertation/thesis, UTAR.
Abstract
Smartphone had become one of the unavoidable device in our daily life. It definitely changes our life and the way we do things, from how people communicate, how to get information to how people spend their free time. Every aspect of our life changes because of smartphone. In this research study, the impact of smartphone towards job performance are examined and discussed. The research findings successfully provide important insight to smartphone user and any other stakeholder on how they are handling this little device in their hand for their own benefit. This research study was conducted based on extended Technology Acceptance Model (TAM) which incorporate impact on job performance into original TAM. A survey that involved around 300 respondents was conducted within Malaysia worker context. There are 7 variable included in this research which are smartphone self-efficacy, perceived ease of use, perceived usefulness, education, age, attitude towards smartphone application and perceived job performance. Research findings indicate that smartphone self-efficacy is positively associated with perceived ease of use and perceived usefulness. Perceived ease of use and perceived usefulness are also positively associated with attitude towards smartphone application. Eventually, attitude towards smartphone application is positively associated with perceived job performance. Based on the findings, better understanding on how to utilize smartphone application to improve job performance is obtained. In addition, limitation, recommendation and implication are discussed.
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