Dinajothie, Karthigasen and Chiah, Han Yi and Cheng, Yung En (2025) Factors influencing employee turnover intentions in Malaysia's aviation industry. Final Year Project, UTAR.
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Abstract
Employee turnover is an ongoing challenge in Malaysia’s aviation industry, where retaining skilled and experienced employees is crucial for efficiency, service quality, and safety. This study aims to examine the factors influencing employee turnover intention by focusing on job embeddedness, organizational citizenship behaviour (OCB), and emotional exhaustion. A quantitative research method was employed through structured online questionnaires distributed to employees in Malaysia’s aviation sector, including Malaysia Aviation Group and Capital A. Findings revealed that job embeddedness and OCB are significantly and negatively related to turnover intention, indicating that employees with strong workplace ties and discretionary actions are less likely to leave. In contrast, emotional exhaustion shows a significant positive relationship with turnover intention, highlighting that prolonged stress and resource depletion increase the likelihood of resignation. This research contributes theoretically by exploring how job embeddedness, OCB, and emotional exhaustion influence turnover intention in Malaysia’s aviation industry. Practically, it provides valuable insights for aviation companies in designing effective retention strategies. These include fostering supportive work environments, encouraging citizenship behaviours, and implementing well-being programs to reduce burnout. Addressing these factors can help strengthen workforce stability, enhance efficiency and service quality, and support the long-term sustainability of aviation companies in a competitive industry. Keywords: Employee Turnover, Job Embeddedness, Organizational Citizenship Behaviour (OCB), Emotional Exhaustion, Aviation Industry Subject Area: HD4801-8943 Labour
| Item Type: | Final Year Project / Dissertation / Thesis (Final Year Project) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Teh Hong Piow Faculty of Business and Finance > Bachelor of Business Administration (Honours) |
| Depositing User: | ML Main Library |
| Date Deposited: | 30 Dec 2025 19:53 |
| Last Modified: | 30 Dec 2025 19:53 |
| URI: | http://eprints.utar.edu.my/id/eprint/7037 |
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