Hardware business management system

Peng, Hai Quan (2025) Hardware business management system. Final Year Project, UTAR.

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Abstract

This project focuses on developing a comprehensive web-based business management system specifically tailored for hardware store owners, aiming to streamline the operations and address the inefficiencies of traditional manual methods and fragmented software solutions. The system integrates essential functions such as inventory management, sales tracking, customer and supplier management and data-driven reporting into a unified platform, significantly enhancing operational efficiency and reducing the management burden. The inventory management feature allows for real-time stock tracking, automatic updates and notifications for low or out-of-stock items, preventing supply disruptions. Work order management optimizes customer service by efficiently managing repair requests and order fulfilment, ensuring smooth operations. The sales tracking and reporting features enable business owners to monitor all transactions and analyze sales data, helping identify trends, optimize revenue and improve product offerings. Additionally, the customer management functionality helps maintain detailed profiles of customers, tracking purchase history and preferences to personalize services and strengthen customer relationships. Supplier management enables better communication and organization of supplier data, streamlining the order and allowing for more effective negotiations. The system also includes reporting and analytics tools that generate daily, monthly and annual reports on sales performance and other key metrics, with visual representations such as charts and graphs for easier data interpretation. The dashboard serves as the central hub for quick access to all key functionalities and provides real-time sales analysis. Furthermore, the live chat feature integrated into supplier management allows users to report damaged products and negotiate directly with suppliers, ensuring seamless communication and enhancing overall operational flow. By offering an integrated, user-friendly interface, this system not only improves business efficiency but also empowers hardware store owners with actionable insights, leading to better decision-making, enhanced customer satisfaction and increased growth. In the long term, the system is envisioned to expand beyond the hardware industry, evolving into a versatile, intelligent and automated business management platform applicable to various industries, contributing to the modernization of business operations.

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