Organizational factors for knowledge management implementation in franchise preschool educational institution

Chu, Chee Howe and Lim, Xi Shun and Lim, Xtn Yi and See, Chia Hui and Yeoh, Boon Pien (2011) Organizational factors for knowledge management implementation in franchise preschool educational institution. Final Year Project, UTAR.

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Abstract

In this knowledge based era, evolving information and knowledge has impacted all organizations, including franchise preschool educational institutions. The success of franchise preschool education institution is no longer lies on products offered but also the systematic flow of information and knowledge (intangible resources) among the franchisor and franchisees. This is particularly pertinent because franchisor and franchisees are independent entities linked together in a contractual relationship. This has made knowledge management become important. As refer to this, researchers have initiated the need to perform a research study on organizational factors namely leadership, knowledge process, culture and organizational structure, technology infrastructure and human capital for the implementation of Knowledge Management (KM) in franchise preschool educational institutions. The core purpose of this research is to obtain better understanding of how some factors are critical for the successful implementation of knowledge management. The study done was based on J.D. Pemberton, G.H. Stonehouse and M.S. Francis (2002); Wong and Aspinwall (2005) and Chong, S.C (2005) knowledge management implementation model. A questionnaire survey was done on one of the franchise preschool educational institution (3Q MRC Junior) in Malaysia, which involved 103 respondents. In the case of 3Q MRC Junior, the most significance organizational factor affecting the implementation of knowledge management is leadership, followed by knowledge process, culture and organizational structure and human capital. However, the research findings indicate that technology infrastructure is not significantly influence the implementation of Knowledge Management. As the finalist of the research study, discussion on major findings, limitation as well as recommendation for future research will be discussed in detail. It is hoped that this research study provide the basis for the future research on organizational enablers for the implementation of knowledge management.

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