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Stay or switch: the influence of perceived service recovery on customer satisfaction

Loke, Chee Kian and Yong, Carven Kah Ven and Lim, Yong Jun and Tiong, Siew Ting (2018) Stay or switch: the influence of perceived service recovery on customer satisfaction. Final Year Project, UTAR.

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    Item Type: Final Year Project / Dissertation / Thesis (Final Year Project)
    Subjects: H Social Sciences > HB Economic Theory
    Divisions: Faculty of Business and Finance > Bachelor of Marketing (Honours)
    Depositing User: ML Main Library
    Date Deposited: 10 Apr 2019 14:43
    Last Modified: 10 Apr 2019 14:43
    URI: http://eprints.utar.edu.my/id/eprint/2897

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