Resident and visitor management application

Low, Ee Lyne (2022) Resident and visitor management application. Final Year Project, UTAR.

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Abstract

Many conflicts arise in neighbourhoods due to improper communication. Effectively managing neighbourhoods is important to management teams to foster communication and enhance connections amongst neighbours. However, in Malaysia, there are still a lot of management teams using traditional paperbased methods to collect and organise their administrative work and documents. Besides, the paper-based method to record visitors by security guards causes traffic congestion. Moreover, verbal communications types of complaints or any important updates pasted by management teams on notice boards or messaging applications were frequently overlooked by the management teams or residents. Therefore, a Resident and Visitor Management System is proposed to overcome these issues. The project seeks to create a web application to simplify administrative work and develop a cross platform mobile application to facilitate communication between administrators and residents. The targeted users of this system are management teams of residential area / condominium / service apartments, residents, visitors and security guards. To accomplish the determined objective, a literature review of the related system was carried out to investigate the identical characteristics that are essential and are not addressed in any other existing applications. As this system is being developed, the phased development approach has been chosen in line with the modules that are emphasized in the project's scope. Planning, analysis, and design were the first steps in the approach. Setting up a server database, creating a web application, and creating a mobile application were the three stages of the system implementation phase. While the mobile application was created with Expo and Supabase, the web application was created with Next.js and Supabase. After the system was created, various system tests were carried out to verify if the requirements are met. The overall results of the user acceptance tests were positive and most of the users rated the satisfactory level as more than 4 out of 5. Hence, the resident and visitor management system is willing to accept and adopt by the majority of target users. The project's objectives have, in a nutshell, been successfully met. Both the web application and the mobile application have been created in accordance with the specifications and scope. A few areas of limitation are noted for future improvement, and the project ends with several suggestions for further development.

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