AI chatbot system for educational institutions

Tan, Hui Hui (2023) AI chatbot system for educational institutions. Final Year Project, UTAR.

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Abstract

This project presents the design and development of an advanced chatbot system powered by deep learning algorithms for intent classification. The chatbot's primary goal is to facilitate effective communication and support for users, particularly students inquiring about admission processes. Leveraging recurrent neural network (RNN) models, the chatbot demonstrates its proficiency in understanding and responding to natural language queries. Through extensive training, the model achieves an impressive 86% accuracy on unseen data, affirming its robustness and adaptability. The chatbot's capabilities extend to speech recognition, document uploads, and appointment management, enhancing its usability and accessibility. Users can seamlessly apply for programs, check application statuses, and schedule campus visits, all while enjoying a user-friendly experience. In addition, the system's mobile responsiveness further ensures uninterrupted interactions across various devices. Despite facing challenges such as data insufficiency and overfitting during implementation, innovative solutions like data augmentation and Batch Normalization are employed to significantly improve model performance. The project's comprehensive evaluation, including user feedback and adherence to usability heuristics, reaffirms the chatbot's effectiveness and reliability.

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