Integrating ChatGPT chatbot into a hospital website

Ng, Wai Hon (2025) Integrating ChatGPT chatbot into a hospital website. Final Year Project, UTAR.

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Abstract

This project presents the development and integration of a ChatGPT-based chatbot system and a chatbot management system into the UTAR Hospital website to improve user interactions, especially for patients, visitors, and hospital staff. As most healthcare platforms begin to get covered by AI, this chatbot system has been designed and developed in such a way to make the dissemination of information easier, provide accurate healthcare guidance, and lighten the workload for healthcare workers by reducing administrative work. By customizing the behavior of ChatGPT through domain-specific prompt engineering, the chatbot delivers real-time responses to common hospital-related queries without requiring fine-tuning the model. A userfriendly interface has been developed and integrated into the UTAR Hospital website to improve accessibility, user experience, and operational efficiency. The chatbot system was further improved with a management interface that allows hospital administrators to oversee live conversations, customize chatbot responses, manage datasets, adjust the chatbox appearance, and control chatbot behaviour through rolebased access. Moreover, system testing confirmed that the chatbot performed reliably in providing multilingual replies, accurate doctor and service information, and effective admin monitoring. This combination reduces administrative workload, improves user experience, and supports UTAR Hospital’s digital transformation efforts.

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