Items where Author is "Yong, Carven Kah Ven"
Group by: Item Type | No Grouping Number of items: 1. Loke, Chee Kian and Yong, Carven Kah Ven and Lim, Yong Jun and Tiong, Siew Ting (2018) Stay or switch: the influence of perceived service recovery on customer satisfaction. Final Year Project, UTAR. |