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Items where Author is "Yong, Carven Kah Ven"

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Final Year Project / Dissertation / Thesis

Loke, Chee Kian and Yong, Carven Kah Ven and Lim, Yong Jun and Tiong, Siew Ting (2018) Stay or switch: the influence of perceived service recovery on customer satisfaction. Final Year Project, UTAR.

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