Chan, Jun Ee and Chen, Yau Yoon (2019) Factors influence service sector employee’s career development in adapting industry 4.0. Final Year Project, UTAR.
Abstract
The primary aim of this research study is to obtain an overview of an employee’s perception, readiness, and skillsets towards the career development aspect in the fourth industrial revolution workforce. The main objective of this research project is to determine the outstanding factors, skillset, readiness, and personal factors of an employee among a group of service sector employees located at Klang Valley Malaysia and to identify the most important skillset needed in the fourth industrial revolution workforce. Thus, it is used to help those employees, undergraduate students to understand and aware of what kind of skills or personal factors that fourth industrial revolution workforce required or whether are the employees or current generation workforce ready to adapt the fourth industrial revolution workforce. The literature reviewed supported that the potential skill and personal between the elements of cognitive abilities, technological skills, interpersonal adaptability, career self-efficacy, and career development. The questionnaire survey was distributed to 200 service workers at Klang Valley. Furthermore, the statistical method, Statistical Package for Social Science (SPSS) was used as a basis for this study. At the end of the research project, the main research question and research problem will fully addressed and justified. Recommendations for limitation are identified and implication for further research is proposed as well.
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