Factors influencing job satisfaction in Malaysia hospitality industry

Tan, Janice (2025) Factors influencing job satisfaction in Malaysia hospitality industry. Final Year Project, UTAR.

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Abstract

The hospitality industry is the major driver of Malaysia’s economy. However, it has ongoing issues like high turnover, unrefreshed staff, and irregular quality services. This study investigates the factors influencing job satisfaction among hospitality employees in Malaysia, focusing on four independent variables:work environment, working hours, compensation and leadership and management. Job satisfaction serves as the dependent variable, reflecting its pivotal role in improving employee retention and organizational success. This study employed a quantitative research technique based on a descriptive design for the collection of data from hospitality employees in Malaysia. The collected data was analysed using the Statistical Package for Social Sciences (SPSS), applying analysis techniques such as multiple regression analysis and Pearson’s correlation coefficient to determine the relationships between the independent and dependent variables. The findings reveal significant positive relationships between job satisfaction and two independent variables (working hours and compensation). However, the remaining independent variables (work environment and leadership and management) do not significantly relate to job satisfaction. Hence, this study provides valuable insights for both scholars and practitioners in the hospitality industry, including the key findings, limitations, and recommendations. Keywords: Job Satisfaction, Hospitality Industry, Malaysia, Working Hours, Compensation

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