The impact of leadership style on turnover rates in the retail industry

Chan, Jia Min (2024) The impact of leadership style on turnover rates in the retail industry. Master dissertation/thesis, UTAR.

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Abstract

The retail industry is a vast and complex sector of the economy that involves the sale of goods and services to consumers. It encompasses a wide range of businesses, from small independent shops to large chain stores and even online retailers. The retail industry is a vital part of the global economy, as it provides employment opportunities for millions of people worldwide and generates significant revenue. Retailers are responsible for sourcing, purchasing, and marketing products to consumers, and they play a crucial role in shaping consumer behavior and preferences. (Loh & et al, 2022) The retail industry has a rich history that can draw back in centuries. In the past, retail was primarily conducted through small independent shops, where customers would purchase goods directly from the shopkeeper. Over time, the retail industry evolved, and new technologies emerged that allowed for mass production and distribution of goods. The industrial revolution brought about significant changes in the retail industry, with the introduction of steam engines and mass manufacturing leading to the emergence of department stores. In recent years, there has been a growing focus on sustainability and ethical practices in the retail industry. (Loh & et al, 2022)

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