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The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry

Chow, Hong Wai and Tan, Hui Lu and Thiam, Bee Ngoh and Wong, Poi Jin (2012) The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry. Final Year Project, UTAR.

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    Item Type: Final Year Project / Dissertation / Thesis (Final Year Project)
    Subjects: H Social Sciences > HF Commerce
    Divisions: Faculty of Accountancy and Management > Bachelor of International Business (Honours)
    Depositing User: Sg Long Library
    Date Deposited: 10 Apr 2013 15:19
    Last Modified: 11 Apr 2013 13:28
    URI: http://eprints.utar.edu.my/id/eprint/719

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